Privacy Policy — bd9oi

We collect personal information in several ways when you interact with the Platform. The categories of personal data we collect include:

• Registration data: full name, date of birth, email address, mobile number, and residential address provided when you create an account.
• Identity verification (KYC) documents: national ID card, passport, or other government-issued identification documents, and proof of address, when required by our compliance obligations.
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash wallet numbers, bank account references). We do not store full card numbers.
• Technical and usage data: IP address, device type, browser type, operating system, session timestamps, pages visited, games played, and betting history generated automatically when you use the Platform.

bd9oi uses the personal data it collects for the following lawful purposes, each of which is necessary for the delivery, safety, or improvement of our services:

• Account creation and management: verifying your identity at registration and maintaining your player account, including processing deposits, withdrawals, and bet settlements.
• Legal compliance and fraud prevention: fulfilling our KYC, anti-money laundering (AML), and responsible gaming obligations, and detecting and preventing fraudulent, abusive, or illegal activity on the Platform.
• Customer support: responding to your enquiries, resolving disputes, and managing account-related requests submitted to [email protected].
• Service improvement and analytics: analysing aggregated, anonymised usage patterns to improve Platform performance, game selection, and overall user experience. Anonymised data cannot be used to identify individual users.

We process your personal data only where we have a valid legal basis to do so. The legal bases we rely on include:

• Contractual necessity: processing required to perform our contract with you, including account registration, game provision, transaction processing, and customer support.
• Legal obligation: processing necessary to comply with applicable anti-money laundering, data protection, responsible gaming, and financial regulations.
• Legitimate interests: processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your rights and interests.
• Consent: where you have given explicit consent for specific processing activities such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

bd9oi does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited and controlled circumstances:

• Service providers: trusted third-party vendors who assist us in operating the Platform, including payment processors (bKash, Nagad, Rocket), identity verification services, game software providers (Pragmatic Play, Evolution Gaming, Spribe), and IT infrastructure partners. These parties are contractually bound to use your data only for the purposes we specify.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory authority, we may disclose personal data to relevant bodies, including law enforcement agencies and financial intelligence units.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer.

bd9oi uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you on return visits and tailor the Platform to your preferences. We use the following types of cookies:

• Essential cookies: required for the Platform to function correctly, including session management, login state maintenance, and security features. These cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect anonymised data about how users interact with the Platform, which pages are most visited, and how users navigate between sections. This data helps us improve the Platform's performance and content.
• Preference cookies: used to remember your settings and personalisation choices, such as language preference and display settings, so you do not need to re-enter them on each visit.

bd9oi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention guidelines are:

• Account data and transaction records: retained for a minimum of 5 years following account closure to comply with anti-money laundering and financial record-keeping obligations.
• KYC documentation: retained for the duration of your account and for the legally required period following account closure, typically 5 years. Documents are stored securely and access is strictly controlled.
• Technical and log data: generally retained for 12 months for security monitoring and fraud investigation purposes, after which it is anonymised or deleted.

As a user of the bd9oi Platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right of erasure: you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.

bd9oi implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that personal and financial information cannot be intercepted in transit.
• Access controls and authentication: strict role-based access controls limit which staff members can view personal data. All internal access to sensitive data is logged and audited regularly.
• Incident response: bd9oi maintains a documented security incident response procedure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable obligations.

The Platform incorporates games and services from third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. While bd9oi carefully selects its partners, we are not responsible for the privacy practices of these third parties. Their data handling is governed by their own privacy policies, which we encourage you to review.

• Payment service providers (bKash, Nagad, Rocket, Upay) process transaction data independently under their own regulatory frameworks. bd9oi shares only the minimum data necessary to complete a transaction with these providers.
• Any links from the Platform to external websites are provided for convenience only. bd9oi does not endorse or take responsibility for the content, privacy practices, or data handling of any external site.
• Where personal data is transferred to third-party service providers located outside Bangladesh, bd9oi ensures that appropriate safeguards are in place to maintain an equivalent level of data protection.

From time to time, bd9oi may send you promotional communications about new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL season offers), and platform updates. The following rules apply to all marketing communications:

• Opt-in basis: promotional communications are sent only to users who have explicitly opted in to receive them during registration or via their account settings.
• Opt-out at any time: you may unsubscribe from marketing communications at any time by contacting [email protected] or following the unsubscribe instructions in any marketing message. Opting out of marketing does not affect transactional or account-related communications.
• No third-party marketing: bd9oi does not share your contact details with third-party marketers or advertisers for their own promotional purposes.